The owner of the online Shop Sibyl Vane (hereinafter referred to as the Web Shop) is MTÜ Pärnu muusikaelu arendus (registry code 80356490 ), located at Köie 5-3, Pärnu city, 80021, Pärnu County .
Validity of contract of sale, goods and price information
The terms and conditions of sale shall apply to sales of goods from the Web Shop.
Prices of goods sold in the Web Shop are shown next to the products. Prices include value added tax. The price shall be added a fee for delivery of the goods. The fee for delivery depends on the location of the buyer and the type of goods. The fee for delivery is displayed to the buyer when the buyer is placing the respective order.
Information about a specific product is displayed next to the product in the Web Shop.
Placing an order
If you want to order goods, you have to add the preferred products to the cart. To place an order, you must fill in the required data fields and select the preferred method of delivery of goods. After you have made the required selections, the sum is displayed on the screen that you can pay via a bank link. Payments are accepted in euros.
The contract shall become effective upon receipt of the payable sum in the bank account of the Web Shop.
If it is not possible to deliver the ordered goods because they are not available any more or for some other reason, the buyer is notified thereof at first opportunity and the received money will be refunded immediately but no later than within 14 days as of the receipt of the respective notice.
Goods are delivered all over the world.
Delivery costs of goods shall be at the buyers expense and the relevant price information is displayed next to the delivery method.
Shipments within Estonia are delivered to the designated destination within 3-7 business days as of the moment the contract of sale becomes effective. If the buyer has special requests when ordering the goods, then delivery can take 1-7 business days. In exceptional cases, the delivery period of goods is allowed to be up to 45 calendar days.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act)
The right of withdrawal shall not apply, if the buyer is a legal person.
To be eligible to use the 14-day period of the right of withdrawal, the ordered goods must not be used in any other way than to make sure the nature, features and functioning of the goods as usually allowed for testing of goods in a physical shop. If the goods have been used for other purpose than to confirm the nature, features and functioning of the goods or the goods have signs of use or wear, the Web Shop is entitled to reduce the refund amount in proportion to the reduced value of the goods.
To return the goods, a withdrawal form must be filled and sent to the e-mail address firstname.lastname@example.org but no later than within 14 days from receipt of the goods. Expenses incurred in relation to return of the goods shall be at the buyer`s expense, except for in case the reason for return is that the returned item is not originally ordered (e.g. wrong or faulty item).
The buyer shall return the goods within 14 days following the day of submission of the form or submit a proof that he or she has given over the goods to the carrier within the above period. The Web Shop shall immediately refund all payments received from the buyer under the contract but no later than within 14 days as of receipt of the withdrawal form.
The Web Shop is entitled to refuse to make refunds until receipt of the item that is the subject of the contract or until the buyer has submitted proofs that he or she has returned the item, whichever arrives first. If the buyer has clearly chosen other delivery method than the cheapest regular delivery method offered by the Web Shop, the Web Shop shall not be obligated to refund the consumer the expense that exceeds the cost of the regular delivery method. The Web Shop has the right to withdraw from a sales transaction and request the buyer to return the goods if the price displayed in the Web Shop is, due to an error, significantly lower than the market price of the goods.
Swapping of goods
When the client wishes to swap goods in his/her own will, at first the client has to return the ordered goods. Expenses incurred in relation to return of the goods shall be at the client`s expense. After that the client has to make another buy at the Web Shop. Web Shop will return the amount paid for the returned goods, if the returned goods are intact and undamaged.
Right to submit a claim
The Web Shop is responsible if the goods sold to the buyer are non-compliant with the terms and conditions of the contract or for a defect the item had already at the time of delivery which was revealed within two years from the moment of delivery of the goods to the buyer. Of this period, during the first six months from the moment of delivery of the item to the buyer, it is presumed that the defect existed already at the time of delivery of the item. The obligation to refute this presumption lies with the Web Shop.
If a defect becomes apparent, the buyer has the right to contact the Web Shop no later than within two months by sending an e-mail at the address email@example.com or calling on the number +372 5887 2373. The online Shop shall not be responsible for any defects that have occurred after delivery of the goods to the buyer. If the goods purchased from the Web Shop have defects that are the responsibility of the Web Shop, the Web Shop shall repair or replace the faulty goods. If it is not possible to repair or replace the goods, the Wb Shop shall refund the buyer all payments made in relation to the contract of sale.
Direct marketing and processing of personal data
The Web Shop uses personal data entered by the buyer (incl. name, telephone number, e-mail address, bank account details) only for the purpose of processing the order and sending the goods to the buyer. The Web Shop forwards personal data to the carrier company to deliver the goods.
The Web Shop sends newsletters and offers to the buyer`s e-mail address only if the buyer has selected this option by entering his or her e-mail address on the web site and accepting the choice to receive direct mail messages.
The buyer has the right to opt out of the offers and newsletters sent to his or her e-mail by notifying us about his or her preference by e-mail or by following the instructions given in an e-mail that includes such offers.
If the buyer has any claims related to the Web Shop, they should be sent to the e-mail address firstname.lastname@example.org, or the buyer can call on the telephone number +372 5887 2373.
If the buyer and the Web Shop fail to resolve the dispute by way of agreement, the buyer can contact the Consumer Disputes Committee. The procedural conditions and the application form are available HERE. The Consumer Disputes Committee is competent to resolve disputes arising from the contract entered into between the buyer and the Web Shop. Hearing of a buyer`s complaint by the Committee is free of charge.
The buyer can contact the European Union consumer disputes resolution platform HERE.